Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for choosing Charlie's Drawings.
Every portrait is individually hand-drawn by one of our professional artists and created specifically for you. Production begins once your order has been received and your photographs have been reviewed.
Artwork Production
Your first portrait proof is typically completed within 5–7 business days.
Larger family portraits, more detailed artwork or periods of exceptionally high demand may occasionally require additional time. If this happens, we will keep you informed throughout the process.
Digital Delivery
If you have selected Email Delivery, your completed portrait will be delivered electronically to the email address provided during checkout once your artwork has been approved.
There are no shipping charges for digital deliveries.
Printed Portraits, Canvases & Framed Portraits
Once your artwork has been approved, production of your chosen product will begin.
Production times vary depending on the product selected and current demand.
Once dispatched, delivery times will vary depending on your location and the shipping service used.
Tracking information will be provided whenever available.
International Shipping
Charlie's Drawings proudly ships to customers around the world.
Shipping costs are calculated during checkout based on your destination and the products ordered.
International customers are responsible for any customs duties, import taxes or other local charges that may apply in their country.
Incorrect Shipping Information
Please ensure your delivery address is accurate and complete before placing your order.
Charlie's Drawings cannot accept responsibility for delays, failed deliveries, additional shipping charges or orders delivered to an incorrect address where inaccurate or incomplete delivery information has been provided by the customer.
Courier Delivery
Once your order has been dispatched, delivery is handled by an independent courier.
While we work with trusted delivery partners, all delivery dates and transit times are estimates only and cannot be guaranteed.
Charlie's Drawings cannot be held responsible for delays caused by couriers, customs clearance, adverse weather conditions, industrial action, public holidays or other circumstances beyond our reasonable control. Refunds or compensation will not be provided for delays in transit where the order has been dispatched correctly.
If a parcel is lost in transit, delivered to the wrong address by the courier, or arrives damaged, please contact us as soon as possible. We will investigate the issue with the courier and, where appropriate, arrange a replacement or another suitable resolution.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, appears to have been lost in transit, or you receive an incorrect item, please contact us within 14 days of the expected delivery date or the date of delivery.
Where appropriate, we will investigate the issue with the courier and arrange a replacement or another suitable resolution.
Questions About Your Delivery
If you have any questions regarding your order, shipping or delivery, please contact our team through our Contact Us page.
Please include your order number whenever possible so we can assist you as quickly as possible.