Privacy policy

Privacy Policy

Last updated: July 2026

Charlie's Drawings is owned and operated by Neil Capital Group LLC ("Charlie's Drawings", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.

By using www.charliesdrawings.com, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Charlie's Drawings is owned and operated by:

Neil Capital Group LLC
2125 Biscayne Blvd
Miami, FL 33137
United States

Email: charlie@charliesdrawings.com

Information We Collect

Depending on how you use our website, we may collect:

Information you provide

When placing an order, contacting us or subscribing to our emails, you may provide:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Photographs uploaded for your portrait
  • Order notes and special requests

Payment Information

Payments are securely processed through Shopify Payments.

Charlie's Drawings does not store your complete credit or debit card details.

Automatically Collected Information

When you visit our website we may automatically collect information including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Cookies and similar technologies

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

  • Process your orders
  • Create your personalised artwork
  • Communicate about your order
  • Deliver your products
  • Respond to enquiries
  • Improve our website
  • Prevent fraud
  • Send marketing communications where you have chosen to receive them
  • Comply with legal obligations

Personalised Artwork

Photographs uploaded to Charlie's Drawings are used solely for the purpose of creating your commissioned artwork.

Unless you have given permission, your photographs and completed portraits will not be publicly shared by us.

Marketing

If you subscribe to our mailing list or choose to receive marketing communications, we may occasionally send you:

  • Special offers
  • New products
  • Promotions
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may include website analytics, advertising and performance tracking tools.

You can manage or disable cookies through your browser settings, although doing so may affect certain features of the website.

Sharing Your Information

We only share information where necessary to operate our business.

This may include trusted third-party providers who assist with:

  • Website hosting
  • Payment processing
  • Order fulfilment
  • Printing and production
  • Shipping and delivery
  • Customer communication
  • Marketing
  • Website analytics
  • Fraud prevention

These providers only receive the information necessary to perform their services on our behalf.

We do not sell your personal information to third parties.

International Transfers

Because we serve customers worldwide, your personal information may be processed or transferred between countries where necessary to fulfil your order or provide our services.

We take reasonable steps to ensure your information remains appropriately protected.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Fulfil your order
  • Provide customer support
  • Meet legal, tax and accounting obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on where you live, you may have rights including:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Withdraw marketing consent
  • Request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or services.

The updated version will always be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Charlie's Drawings
Owned and operated by Neil Capital Group LLC

2125 Biscayne Blvd
Miami, FL 33137
United States

Email: charlie@charliesdrawings.com