How to order?
- Choose the amount of people you would like drawing?
Add the photos of the people you would like drawing by uploading them below. (if you have any problems with this you can upload them to our new art studio portal which you will get a login to once you have ordered)
- Choose your delivery method.
PLEASE MAKE SURE YOU CHECK YOUR EMAIL JUNK FOLDER FOR YOUR PORTAL INVITE - We've now made it even easier to receive your artwork and request edits and have follow-ups. Sign in to the link you will receive after your order has been processed and you will have your own little account where you can see everything to do with your portrait. This will enable us to improve communication and get your portraits to you even quicker!
HAVING TROUBLE UPLOADING YOUR PHOTOS? - You can order your drawing then send photos on either
1) FB Messenger
2) Email - email@example.com
3) Whatsapp - +44782338320
Just add your order number to the message and we're do the rest of the work
Our artwork takes between 10 and 12 days to complete, you will then receive an email preview from our email address (firstname.lastname@example.org ). Once you approve the drawing we then send the artwork on whatever method you chose. Here are the times for each delivery method
Email - Instant (after original 10 to 12 days)
Canvases & Framed Prints - 3 to 5 business days shipped via My Hermes where possible and if not Royal Mail. We recommend paying the £1.50 extra to get this trackable.
Mugs - 3 Business days to arrive
With personalised artwork we have a strict no refund/return policy, this is because your item cannot be restocked and re sold. However if for whatever reason you are unhappy with your order simply reply back to your preview email with the changes you’d like to be made and we will do it! FREE OF CHARGE. This is why the preview stage is so important, if you approve your artwork at this stage and we send a Canvas/ Framed Print there is no way it can be edited after this point.
Once your artwork has been approved we ship the next day (Mon to Fri), please take this into consideration with expected delivery times. The canvases will be shipped and delivered within the 3 to 5 business days, on the 5th business day if your canvas or framed print hasn't arrived please email and we can chase up if you have paid for the tracking option.
If you would like to express your shipping at this point you can pay £6.99 extra and have it delivered the next day (pre 11am).
Damages to canvases and Framed prints in the post will result in us sending a replacement free of charge.
If after a couple of hours you decided you don't want the portrait you can cancel your order providing our artist hasn't started work. To find this out its best to message us on our facebook page as this has the quickest response.